FAQ

Where do your products come from?
Our T-shirts are made from 100% organic cotton in India in a factory powered by green renewable energy that respects the highest sustainability and social standards, please check the certifications here. We print in United Kingdom and we do our upmost to ensure the smallest of environmental impact by ensuring all our inks are phthlate free and that we comply with the highest governmental standards for the cleaning of our silk screens and reducing waste wherever possible. All paper products are printed on 100% recycled paper. Printing is G.O.T.S. certificate.

Where do you ship from?
Our T-shirts ship from our printer in United Kingdom.

How long will it take to receive my order?
All our T-shirts are printed on demand, that’s why order processing time can take up to 2-4 working days before shipment. Deliveries, depending on the destination and the chosen shipping method. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take longer.

What shipping method do you use?
Orders can be shipped via non-trackable Royal Mail or via DPD trackable courier. 

Do you ship internationally? How much does shipping cost?
Yes, we ship everywhere! Shipping costs vary depending on the shipping destination and the number of items that you purchase. We offer two shipping options: non trackable Royal Mail and DPD trackable courier.

ATTENTION: if the chosen shipping method is not trackable, we are not responsible for lost items.

How if my order hasn’t arrived yet?
There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates and do not respond for lost items if the chosen shipping method is not trackable.

How can I track my order?
As soon as your package has been shipped, you will receive an email containing an identification number you can use to track it (if you opted for trackable shipping)

How about possible customs fees?
By purchasing our products, you consent that you may get custom fees when they arrive to your country (very rarely this happens). We are not responsible for any custom fees once the items have shipped.

I’d like to modify my order.
Because our T-shirts are custom produced, we offer the possibility to modify the order for a short period of time after your order is placed. If, for any reason, you realize that you need to modify your order, please drop us a line from the contact page. We’ll do our best to fulfill your request and let you know if it’s possible or not.

I’d like to cancel my order.
Because our T-shirts are custom produced, we offer the possibility to cancel the order for a short period of time after your order is placed. If, for any reason, you realize that you need to cancel your order, please drop us a line from the contact page. We’ll do our best to fulfill your request and let you know if it’s possible or not.

My order is missing or defective.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can send us an email from our contact page and request a replacement. We will ask you to send us a picture of the defected product and find a solution.

What are the sizes?
XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, you can consult the size chart on each product page.

Are the T-shirts colors shown accurate?
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

I want to change the size.
Since our products are custom printed on demand, requests are carefully evaluated. That’s why it’s crucial that you chose your size carefully (you'll find it on every product page). On each product page you can consult the size chart. Please read the complete Refund Policy here.

I run an animal sanctuary / organize an animal right initiative, would you be willing to help us raising funds?
Most definitely. If we find your proposal appropriate, we could do it in different ways. 1. Ship you a few T-shirts for you to organize a giveaway and collect donations directly. 2. Dedicate one T-shirt to your specific project on our website and send you a portion of the profit. 3. Dedicate one T-shirt to your specific project on our website for a limited time (a few days) and send you 100% of the profit. In any case, it will be primarily up to you make sure that people know about the fund raising. We will also post it on our social media. We will require you some visual documentation on the event and to be mentioned on your social media.

I have a great project I want to propose.
Sure, we want to hear from you! Keep in mind that we are a very small company and sometimes we just can’t do everything. Write to us from our contact page

Do you offer wholesale or special prices for bulk orders?
Yes. We do custom quotes on large orders for companies, non-profit organizations, schools, festivals... Please email us your request from our contact page.

How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service from our contact page.